Support
Answers first, and real people if you need us.
Is there a free plan?
Yes — Free is a real plan, not a trial: 20 products, one branch, owner only. Use it as long as you like, at no cost, and upgrade when the shop grows.
Can my staff see my margins?
Never. Cost, margin and profit are hidden from staff at the database, API and screen level — not just visually. Only the owner sees them.
Can I run more than one branch?
Yes, from Pro Growth, which covers up to 3 branches — Pro Business removes the limit. Your product list is shared across the business while every sale is stamped to its branch, so the owner sees every branch in one place.
What device do I need?
A low-cost Android phone is enough — that's what AxisTrade is made for. It runs on iPhone too, with big buttons and light screens built for a busy counter.
How do I pay for a plan?
Pay by MoMo or card through Paystack, or through the app store when you subscribe in the app. Billing is for the owner only — staff never see it.
What happens if I move to a smaller plan?
Nothing is lost. Moving to a smaller plan never deletes your history, and you can always collect money you're already owed. Upgrade again any time and everything is right where you left it.
How do I add branches and staff?
Add branches from Settings → Branches (more than one branch needs Pro Growth or higher) and invite staff from Settings → Team. AxisTrade makes a WhatsApp invite link; the staff member opens it and signs in with their own passcode.
What is a daily close?
The daily close locks the day's numbers into one dependable end-of-day summary for a branch: total sales, returns, expenses and net balance. Once closed, the report is immutable — this is what you hand to your accountant.
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